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Grace Suite Safety & Security

Your safety and security are our highest priorities across all Grace Suite products, including Grace Companion, Grace Notes, and Grace Care Facilities.

Critical Safety Information

Grace Suite products, including Grace Companion, are NOT:

  • A medical device or healthcare provider
  • A replacement for professional medical care
  • An emergency response system
  • A fall detection or monitoring device
  • A substitute for human supervision or care

In any emergency, call 999 immediately. Do not rely on Grace Companion for emergency situations.

Data Security

We implement industry-leading security measures to protect your information:

Encryption

  • 256-bit AES encryption for stored data
  • TLS 1.3 for data in transit
  • End-to-end encryption for voice recordings
  • Encrypted database backups

Infrastructure

  • UK-based secure data centres
  • Regular security audits and penetration testing
  • 24/7 monitoring for threats
  • Automated backup systems

Access Control

  • Multi-factor authentication available
  • Role-based access permissions
  • Audit logs for all access
  • Secure password requirements

Compliance

  • UK GDPR compliant
  • ISO 27001 standards followed
  • Data Protection Act 2018 adherence
  • Regular compliance reviews

Privacy Protection

Your privacy is sacrosanct. Here's how we protect it:

  • Data minimisation: We only collect what's necessary
  • No third-party selling: We never sell your data. Ever.
  • Anonymised analytics: Usage data is anonymised and aggregated
  • Transparent processing: Clear information about how data is used
  • User control: You decide what family members can access
  • Right to deletion: Delete your data anytime
  • Data portability: Export your data in standard formats

Read our full Privacy Policy for complete details.

Safeguarding Vulnerable Users

We take special care when serving vulnerable populations:

  • Consent verification: Ensuring proper consent for users with cognitive impairments
  • Family oversight: Designated family members receive wellbeing summaries
  • Abuse detection: AI monitors for signs of distress or abuse (with appropriate privacy safeguards)
  • Help escalation: Quick access to family when assistance is needed
  • Clear limitations: Transparent about what Grace can and cannot do
  • Professional collaboration: Working with dementia care experts and healthcare professionals

AI Safety & Transparency

Our AI is designed with safety as a priority:

  • No medical advice: Grace is programmed never to provide medical guidance
  • Hallucination prevention: AI responses are grounded in verified information
  • Bias testing: Regular testing for discriminatory or inappropriate responses
  • Human oversight: Conversations can be reviewed for quality and safety
  • Clear AI identification: Users always know they're speaking with AI
  • Emergency recognition: AI recognises distress and suggests appropriate action
  • Regular updates: AI models updated with latest safety protocols

Responsible Reminders

Reminders are helpful but must be used safely:

  • Not a medical device: Reminders are prompts, not medical monitoring
  • Family notification: Designated contacts alerted to repeated missed reminders
  • Gentle approach: Never aggressive or alarming language
  • Backup recommended: Grace should complement, not replace, pill organisers and other aids
  • Healthcare coordination: Families should inform healthcare providers about reminder use

Important: Do not rely solely on Grace Companion for critical medication reminders. Use multiple reminder systems and involve healthcare professionals.

Reporting Security Concerns

If you discover a security vulnerability or have concerns about safety:

Security Team

Email: security@gracecompanion.co.uk

We take all security reports seriously and will respond within 24 hours.

For responsible disclosure, please allow us reasonable time to address issues before public disclosure.

Best Practices for Users

Help us keep you safe by following these guidelines:

  • Use a strong, unique password for your account
  • Never share your login credentials with unauthorised persons
  • Keep your contact information up to date
  • Ensure designated family members know how to access emergency contacts
  • Regularly review family access permissions
  • Report any suspicious activity immediately
  • Keep your device's operating system and browser updated
  • Log out when using shared devices

Our Promise

We will never compromise your safety, security, or privacy for profit or convenience. Your trust is the foundation of everything we do. If we ever fall short of these commitments, we will acknowledge it transparently and make it right.