Complete Feature Guide
Explore all the powerful features designed to enhance loved one care, family connection, care organisation management and independent professional practice
A companion app for everyday reassurance
Grace now brings conversation, reminders, family updates, Grace Check-In summaries, language support and safety planning into one mobile-friendly experience for adults, children and families who need a little more reassurance.
Care-led support
Grace is built around independence first, calm prompts, and proportionate family support when the loved one needs help.
Reminders that travel well
Medication, meal, appointment and custom reminders can be sent by app, SMS, email or call in the selected reminder language.
Family Safety Map
Share Now, Share While Out, safe places, latest-known location and optional visitor updates help authorised family see what matters.
Family voices for reminders
Plan-based cloned family voices can be chosen per reminder, while Talk to Me keeps Grace Voice for a consistent companion experience.
Connected family updates
Messages, reactions, voice messages, photos, visitor check-ins and wellness prompts come together without overwhelming the person.
Grace Check-In
A permission-based summary helps the person and authorised family notice what matters today without turning the dashboard into a busy monitoring screen.
Global-ready language settings
Grace supports 32 language options, automatic detection where enabled, and country or region notices for sensitive features.
Most Popular Features
Talk to Me & Comfort Notes
Daily support and companionship conversations, personalised with family Comfort Notes and communication preferences (contact number, SMS, calls, quiet hours)
Multilingual Voice Support
Choose from 32 language options, with automatic detection available and reminder wording that can follow the selected Grace language
Real-Time Family Messaging
Instant messaging with real-time updates, reactions, and shared deletion for loved ones and family members
Family Group Conversations
Smart family groups that scale from 1-to-1 to multi-user family chats as more NOKs join
Guardian Whispers
Family-sent affirmations woven into Grace's next conversation, keeping Talk to Me calm while reminder voices stay separately controlled
Family Voice Reminders
Use plan-based family voice cloning for reminders, choose a voice per reminder, and fall back to Grace's default reminder voice when needed
Smart Reminders
Medication, appointment, meal and daily prompts delivered by app, SMS, email or call, with chosen-language wording and escalation options
Grace Daily Catch-Up
A gentle home-screen catch-up showing messages, reminders, wellness prompts, voice messages and photos without overwhelming the person
Grace Check-In
A calm summary that brings together reminders, messages, wellness prompts, photos, voice messages, visitor updates and safety signals for the loved one and authorised family
Care & Safeguarding Framework
A care-led framework that supports independence first, uses proportionate family alerts, and explains how sensitive features should be used
Family Dashboard
A central NOK dashboard for reminders, messages, family voices, visitor updates, photos, safety settings and invite-code access
Family Safety Map & Safe Places
Optional web-based location sharing for authorised family or guardians, with latest-known location, safe places, Share While Out and gone-quiet alerts
Trusted Visitor Check-In
QR and PIN visitor check-ins with notes, photos, voice notes, optional location and concern updates for family reassurance
Guardian Invite Codes
Generate one-time family invite codes with OTP verification to keep access secure
Mobile PWA Access
Install Grace on supported iPhone and Android devices, keep sessions comfortable for daily use, and receive app notifications where supported
Mobile Field Documentation
Voice dictation during home visits with GPS verification and offline support
Multilingual Voice Documentation
Automatic language detection during client visits with seamless multilingual voice switching
AI-Powered Note Generation
Transform voice recordings and rough capture notes into professionally structured UK social work documentation
Source-Linked Assessment Drafting
Start an assessment from a visit or quick capture, keep the source evidence attached, and pull evidence into empty fields for practitioner review
Offline-first Visit Capture
Queue visit drafts offline with GPS check-in, photos, and sync when reconnected
Visit Scheduling
Schedule future visits with date and time pickers, view on calendar and dashboard with automatic reminders
AI Daily Brief
AI-generated morning brief summarising your caseload, high-risk clients, in-progress assessments, and upcoming visits
Assessment Helper AI
AI support for assessment drafting with reflective prompts, SMART outcomes, legal framework cues, and improvement suggestions
AI Suggested Actions
After completing a visit note, AI analyses your documentation and suggests follow-up actions aligned with Care Act duties, safeguarding, and professional standards
Digital Signatures
Sign assessments with drawn signature or voice agreement, with professional declaration and full audit trail for CQC/Ofsted compliance
Court Report Generator
AI-assisted court report writing for Section 7, Section 37, parenting assessments, and special guardianship - with Statement of Truth signing
Risk Assessment Matrix
Visual RAG scoring across 7 risk categories with AI analysis from visit notes - tracks trends and extracts evidence automatically
Family Genogram
Visual family tree with standard genogram symbols, drag-and-drop connections, and relationship mapping for assessments
Chronology Builder
Auto-generate case chronology from all events with AI summaries, manual entries, and court-ready PDF export
Voice Conversations
Natural voice interactions with AI assistant that understands and responds like a caring companion
Talk to Me & Comfort Notes
Daily support and companionship conversations, personalised with family Comfort Notes and communication preferences (contact number, SMS, calls, quiet hours)
Multilingual Voice Support
Choose from 32 language options, with automatic detection available and reminder wording that can follow the selected Grace language
Real-Time Family Messaging
Instant messaging with real-time updates, reactions, and shared deletion for loved ones and family members
Family Group Conversations
Smart family groups that scale from 1-to-1 to multi-user family chats as more NOKs join
Message Reactions
Express emotions with heart, smile, thumbs-up, and seen reactions on messages
Shared Message Deletion
Delete messages for both sender and recipient with confirmation dialogs and real-time sync
Guardian Whispers
Family-sent affirmations woven into Grace's next conversation, keeping Talk to Me calm while reminder voices stay separately controlled
Family Voice Reminders
Use plan-based family voice cloning for reminders, choose a voice per reminder, and fall back to Grace's default reminder voice when needed
Smart Reminders
Medication, appointment, meal and daily prompts delivered by app, SMS, email or call, with chosen-language wording and escalation options
Calendar & Schedule
A clearer calendar view for reminders, wellbeing check-ins and daily support, with selected-day details for families and users
Medication Tracking
Track medication schedules with voice-guided reminders and adherence reports
Activity Timeline
Visual timeline of daily activities, health events, and interactions
Grace Daily Catch-Up
A gentle home-screen catch-up showing messages, reminders, wellness prompts, voice messages and photos without overwhelming the person
AI Care Planning
AI-powered care plan creation and suggestions based on assessments and best practices
Care Assessments
Structured assessments for mobility, nutrition, cognition, and more
Care Analytics
Track care plan effectiveness with comprehensive analytics and insights
MCA Assessments
Mental Capacity Act (MCA) assessments with structured documentation and decision-specific tracking
Best Interests Decisions
Record Best Interests decisions alongside MCA outcomes when a person is assessed as lacking capacity
AI Post-intake Review
Non-blocking post-intake prompts to flag potential restrictive practices from the initial assessment and create draft MCA follow-up where needed
DoLS Applications
Deprivation of Liberty Safeguards application management and monitoring
Compliance Action Items
Create and track follow-up action items (for example completing an MCA, recording Best Interests, or preparing a DoLS application)
Data Privacy (GDPR)
Complete control over personal data with automated retention and deletion policies
Care & Safeguarding Framework
A care-led framework that supports independence first, uses proportionate family alerts, and explains how sensitive features should be used
Document Storage
Secure storage for care plans, assessments, and important documents
Organisation Document Uploads
Upload and manage organisation documents securely (policies, assessments and evidence) with AI-assisted titles and synopses
Family Dashboard
A central NOK dashboard for reminders, messages, family voices, visitor updates, photos, safety settings and invite-code access
Family Safety Map & Safe Places
Optional web-based location sharing for authorised family or guardians, with latest-known location, safe places, Share While Out and gone-quiet alerts
Safe Place Alerts
Show when someone is inside or outside a safe place and support gentle family alerts when they leave a saved area
Trusted Visitor Check-In
QR and PIN visitor check-ins with notes, photos, voice notes, optional location and concern updates for family reassurance
Language Insights
Monitor when your loved one reverts to native language, indicating cognitive or emotional changes
Guardian Invite Codes
Generate one-time family invite codes with OTP verification to keep access secure
Multilingual Resident Support
Automatic language detection and cognitive monitoring for diverse loved ones populations
Personal Settings
Customise notifications, accessibility, country or region notices, language, communication routes, safety and avatar preferences
Mobile PWA Access
Install Grace on supported iPhone and Android devices, keep sessions comfortable for daily use, and receive app notifications where supported
Portal Code & PIN Access
Loved ones sign in with a short portal code paired with their PIN, while families manage and reset codes separately from invite codes for added reassurance
Help Centre
Comprehensive help articles, tutorials and frequently asked questions
Mobile Field Documentation
Voice dictation during home visits with GPS verification and offline support
Multilingual Voice Documentation
Automatic language detection during client visits with seamless multilingual voice switching
AI-Powered Note Generation
Transform voice recordings and rough capture notes into professionally structured UK social work documentation
Source-Linked Assessment Drafting
Start an assessment from a visit or quick capture, keep the source evidence attached, and pull evidence into empty fields for practitioner review
UK Statutory Templates
Pre-built templates for Care Act, MCA, CHC, DoLS, Child in Need, Section 47, Working Together, and safeguarding assessments
Children's Safeguarding Toolkit
Child in Need, Section 47, Early Help, and EHCP review pathways with statutory evidence capture
Client Management System
Complete client records, care plans, and documentation in one place
Photo Documentation
Capture and securely store photos of living conditions, mobility aids, and assessments
Offline-first Visit Capture
Queue visit drafts offline with GPS check-in, photos, and sync when reconnected
CQC Compliance Dashboard
Audit trails, safeguarding alerts, and regulatory reporting for inspections
Visit Scheduling
Schedule future visits with date and time pickers, view on calendar and dashboard with automatic reminders
AI Daily Brief
AI-generated morning brief summarising your caseload, high-risk clients, in-progress assessments, and upcoming visits
Assessment Helper AI
AI support for assessment drafting with reflective prompts, SMART outcomes, legal framework cues, and improvement suggestions
Grace Voice Accessibility
Hear suggestions read aloud by Grace on calendar and CPD pages for accessibility and hands-free use
AI Suggested Actions
After completing a visit note, AI analyses your documentation and suggests follow-up actions aligned with Care Act duties, safeguarding, and professional standards
AI Note Cleanup
Clean up dictated notes with one click - removes filler words, fixes grammar, and formats into professional UK social work documentation
Assessment Tools
Adult and child-aware assessment forms for capacity, risk, needs, safeguarding, outcomes, and review evidence
Digital Signatures
Sign assessments with drawn signature or voice agreement, with professional declaration and full audit trail for CQC/Ofsted compliance
Client Journey Timeline
Visual timeline showing all visits, assessments, and milestones for each client - click any event to jump directly to it
Court Report Generator
AI-assisted court report writing for Section 7, Section 37, parenting assessments, and special guardianship - with Statement of Truth signing
PDF Export
Export visit notes, assessments, court reports, and client summaries as professional PDFs for sharing with commissioners, courts, and agencies
Risk Assessment Matrix
Visual RAG scoring across 7 risk categories with AI analysis from visit notes - tracks trends and extracts evidence automatically
Supervision Notes
Log supervision sessions with SWE-style reflective prompts, wellbeing tracking, and automatic CPD hours in your Grace Notes CPD log
Family Genogram
Visual family tree with standard genogram symbols, drag-and-drop connections, and relationship mapping for assessments
Chronology Builder
Auto-generate case chronology from all events with AI summaries, manual entries, and court-ready PDF export
Care & Support Planning
Create person-centred care plans with outcome tracking and review schedules
Team Management
Collaborate with your practice team using role-based permissions and shared client access
Collaborative Assessments
Work together on complex assessments with real-time editing and peer review workflows
Export & Integration
Export notes to PDF/CSV or integrate with commissioner systems via API
AI Drafting Aids
AI-powered reflective prompts, SMART outcomes, and safeguarding-aligned analysis for assessments
Ofsted Readiness Dashboard
Child-focused readiness scoring, child voice coverage, and strategy discussion tracking
CPD Portfolio Automation
Log CPD hours automatically and export a Grace Notes CPD summary aligned with Social Work England CPD headings
Commissioner Exports
Generate Liquidlogic, Mosaic, and NHS Spine referral files in a single click