Question 1

What is Grace Companion?

Accepted Answer

Grace Companion is a mobile-friendly companion app for gentle prompts, friendly conversation, family connection and safety reassurance. It includes Grace Check-In summaries, reminders, messages, voice messages, photos, wellbeing check-ins, Guardian Whispers, Trusted Visitor Check-In, family voice reminders, language support and optional Safety Location features.

Question 2

What is Grace Check-In?

Accepted Answer

Grace Check-In is a calm, permission-based dashboard summary for the person using Grace and authorised family. It brings together existing reminders, messages, wellness prompts, photos, visitor updates and safety context so users can notice what matters without turning the app into a busy monitoring screen.

Question 3

What is Grace Notes?

Accepted Answer

Grace Notes is a practice management and documentation platform for social workers and care professionals, with AI-assisted notes, visit capture, quick capture, source-linked assessment drafting, CPD, safeguarding templates, chronology and reporting tools.

Question 4

Can Grace Notes turn visit notes into assessment evidence?

Accepted Answer

Yes. Grace Notes can link a completed visit or quick capture to a new assessment, keep the source evidence visible, and use it to draft into empty assessment fields for practitioner review. The practitioner remains responsible for reviewing, editing and approving the final record.

Question 5

What is Grace Care Facilities?

Accepted Answer

Grace Care Facilities is care management software for care homes, supported living, residential care and care organisations, covering resident records, care plans, daily records, eMAR, staff tasks, compliance and family updates.

Question 6

Can Grace reminders use another language or family voice?

Accepted Answer

Yes. Grace supports 32 language options and reminder wording can follow the selected reminder language. Where a subscription includes family voices, an approved cloned family voice can be selected per reminder; otherwise Grace uses her default reminder voice.

Question 7

Does Grace use GPS or location sharing?

Accepted Answer

Grace can use phone or browser location for safety features such as emergency help, Share Now, Share While Out, Safe Places, Family Safety Map and optional Trusted Visitor Check-In updates. It can show the latest known location and warn when updates go quiet, but continuous background GPS is limited by device permissions, browser support, battery settings and whether the app is open or installed as a PWA.

Frequently Asked Questions

More Information

Complete Feature Guide

System Overview

Still have questions?

Frequently Asked Questions

More Information

Complete Feature Guide

System Overview

Still have questions?

Frequently Asked Questions

What is Grace Companion?

What are the main Grace Companion features families should know about?

Are Talk to Me sessions unlimited on paid plans?

What is Grace's care and safeguarding approach?

How does Grace tell someone what is waiting for them?

What is Grace Check-In?

How does real-time messaging work between loved ones and family?

What are message reactions and how do they work?

What are family group conversations and how do they work?

How does message deletion work and who can delete messages?

How does messaging work in the NOK dashboard?

Why does Talk to Me use Grace Voice while reminders can use family voices?

Can different family members record voices for different reminders?

How does Trusted Visitor Check-In work?

Does Grace use GPS or location sharing?

What happens when someone enters or leaves a safe place?

Can Grace Companion be used for children as well as adults?

Can Grace be used globally?

What is the difference between loved one communication settings and NOK notification preferences?

More Information

Complete Feature Guide

System Overview

Still have questions?

Frequently Asked Questions

What is Grace Companion?

What are the main Grace Companion features families should know about?

Are Talk to Me sessions unlimited on paid plans?

What is Grace's care and safeguarding approach?

How does Grace tell someone what is waiting for them?

What is Grace Check-In?

How does real-time messaging work between loved ones and family?

What are message reactions and how do they work?

What are family group conversations and how do they work?

How does message deletion work and who can delete messages?

How does messaging work in the NOK dashboard?

Why does Talk to Me use Grace Voice while reminders can use family voices?

Can different family members record voices for different reminders?

How does Trusted Visitor Check-In work?

Does Grace use GPS or location sharing?

What happens when someone enters or leaves a safe place?

Can Grace Companion be used for children as well as adults?

Can Grace be used globally?

What is the difference between loved one communication settings and NOK notification preferences?

More Information

Complete Feature Guide

System Overview

Still have questions?